After the decoration of the new house, there was a large area of hollowing out of tiles, and the citizen's rights protection plan was not determined.
one hollowing out, two hollowing out, three hollowing out... Ms. Mao, the citizen, invited Shanghai Haomeijia Decoration Engineering Co., Ltd. (hereinafter referred to as "Haomeijia") to decorate the new house, but there was a large area of hollowing out. Although Haomeijia was willing to repair, its maintenance plan had not been agreed by Ms. Mao
citizens have repeatedly negotiated the maintenance of ceramic tiles
on August 4, 2013, Ms. Mao signed a contract with Haomeijia to decorate her new house. The decoration price of the 47.87 square meter house is 32000 yuan, and the warranty period is 2 years. As a result, after the completion of the project on November 17, 2013, Ms. Mao found that the tiles in the corner of the toilet were cracked when she used them until December 2014, and a large area of hollowing was found after further inquiry
Ms. Mao said that after she reported the problem to Haomeijia, the staff sent by the other party admitted the hollowing phenomenon, but attributed the hollowing to the quality of the wall itself and the improper placement of their own furniture
"if it's really the reason for the wall quality, why are there no hollows in some parts of the same wall? If it's really caused by the improper placement of furniture, it's not easy to place furniture in the newly decorated house, or consult the decoration company before placing furniture, because there are not many furniture in my family." Ms. Mao did not accept the reason analysis made by the staff of Haomeijia on the empty drum, so she continued to complain to Haomeijia, but the subsequent experience made her more dissatisfied
"I went to the supervisor, who said that he had handed it over to the company and wanted to go to the company; I went to the company, and the company said that the maintenance department was responsible for it and wanted to go to the maintenance department." Ms. Mao said that she looked around and filled in a repair order through the supervisor, but the two sides could not reach an agreement on the repair plan. "I asked them to replace all empty tiles, and they were only willing to replace broken or cracked tiles."
Ms. Mao remembered that during the negotiation with Haomeijia again, although she called a staff member of Haomeijia in advance and asked the other party to wait a moment, she arrived at Haomeijia's office five minutes late, and the staff member had left. After filling in the repair order on site, there was no reply
On January 29, the reporter came to Ms. Mao's home and found that empty drum tiles were concentrated on the walls and floors of the kitchen and bathroom, and cracks had appeared on some empty drum tiles
among the 21 tiles on the kitchen floor, there is hollowing from the first one in the middle of the door, a total of 5 tiles have hollowing, and there are also 5 tiles in the 40 tiles on the kitchen wall
among the more than 110 tiles in the bathroom, there are more hollowing phenomena, reaching more than 70. Among them, 8 tiles near the window, except for two that have been taken away by Haomeijia due to hollowing, the other 6 tiles are not only hollowed out, but also show signs of falling down, which are temporarily wrapped by yellow scotch tape
"I didn't expect so many empty drums." Ms. Mao asked Haomeijia to rework these empty tiles, and the maintenance plan issued by Haomeijia on December 22, 2014, which she provided to the reporter, only made it clear that "broken tiles will be replaced free of charge". Whether those undamaged tiles can be replaced is unknown. Even if those broken tiles are replaced, it is also required that "no color difference and flatness difference can be ensured"
3% hollowing rate does not include the whole ceramic tile
it is understood that the construction key points of the code for construction of residential decoration engineering require that "the surface of the base course should be flat, and there should be no looseness, hollowing, sanding, cracking and other defects". In order to prevent hollowing, the relevant industry construction requirements also stipulate that the tiles must be soaked in clean water for more than 2 hours before pasting, subject to the fact that the tiles do not bubble; After paving for 1 hour, the cement, joint sealant or other sticky objects left on the brick surface shall be wiped clean in time; After paving for 12 hours, the brick surface should be knocked for inspection. If there is an empty drum sound, it should be paved again; At the same time, after the floor tiles are laid, the brick surface should be covered with cardboard, etc. pedestrians are not allowed to walk on the brick surface within 24 hours after laying
relevant standards have also made quantitative provisions for hollowing, requiring that the hollowing of tiles should be controlled within 3%, and the hollowing on the main channels must be reworked. Among them, the ratio of 3% only refers to the hollowing of the corners of a single tile, while the whole tile shall not be hollowed out
the aftermath plan of Haomeijia has not been finalized.
the reporter contacted Mr. Tang, the person in charge of Haomeijia. As for the reason for the large-area hollowing phenomenon of Ms. Mao's tiles, he said that it was temporarily difficult to determine, but he was willing to repair Ms. Mao's hollowing tiles according to the decoration contract between the two sides. As for the specific maintenance plan interviewed, it has not been finalized
"the specific maintenance plan is not up to you (the customer) to decide. If you insist on what method we use to repair, we can't accept it." Mr. Tang revealed that the company was prepared to use a method of maintenance without chiseling the tiles, but Mr. Tang did not further elaborate on how to carry out maintenance without chiseling the tiles
no further reply from Mr. Tang was received when the reporter cut the deadline. When the reporter consulted the home decoration Office of Shanghai Consumer Protection Commission as an ordinary citizen, the relevant staff believed that after the tiles are empty during the warranty period, they should be removed and re paved. The staff said that they had not heard of the maintenance method of not removing the empty tiles